Refund Policy
1. Overview
At Crafted Campus, we provide high-quality web design, digital marketing, and other online services. This Refund Policy explains the circumstances under which refunds may be granted. By using our services, you agree to this policy.
2. Services and Deliverables
- Our services include web design, digital marketing, and other online solutions as described on our website.
- All deliverables are provided digitally unless otherwise specified.
3. Refund Eligibility
Refunds may be considered under the following circumstances:
- Failure to deliver the agreed-upon service within the specified timeframe (except for non-refundable conditions in Section 4).
- Delivery of services that are materially different from what was described and cannot be reasonably corrected.
- Technical errors on our part that prevent completion of the service.
4. Non-Refundable Situations
Refunds will not be issued in the following cases:
- Change of mind or dissatisfaction due to personal preferences.
- Partial completion of a service due to the client not providing required information or feedback.
- Services that have already been delivered and accepted by the client.
- Sign-up amounts are non-refundable if the homepage is designed and delivered within 20 days of payment.
- Subscription fees are non-refundable once deducted. To avoid further charges, subscriptions must be cancelled during the active subscription period.
5. Requesting a Refund
To request a refund:
- Contact us via email at info@craftedcampus.com.au within 14 days of service delivery or billing.
- Provide your name, invoice number, service details, and reason for the refund request.
6. Refund Process
- Upon receiving your request, we will review it within 7 business days.
- If approved, the refund will be processed using the same payment method used for the purchase.
- Refunds may take up to 14 business days to appear in your account depending on your bank or payment provider.
7. Modifications to This Policy
We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting on our website.
8. Contact Us
If you have questions about our Refund Policy, please contact us at:
Website: https://craftedcampus.com.au
Email: info@craftedcampus.com.au
